Customer service

We,, collect personal data from this form to better serve you which cannot be possible if you do not communicate the required information. You can access your personal information on our website and correct, amend or delete information that is inaccurate.


Unless your message requires further investigation, you should except a reply within 24 to 48 working hours. Please note that Monday and Tuesday are the busiest days of the week.

Contact us by phone:

Customer support:

For any customer enquiries, suggestions or comments, please contact our Customer Service team on 0871 478 1478. Lines are open 8am to 11:30am and 12:30pm to 4pm Monday, Wednesday and Friday and 8am to 11:30am and 1pm to 4pm Tuesday and Thursday (opening hours UK time). Calls are charged 10p per minute including VAT.

We are currently unable to answer calls, we ask for your kind understanding. Please contact us via email at:


You can return many items sold on To return an item you have ordered, please read our Return policy.

Contact us by post:

Greenweez SA, 301 Rue des Marais, 74410 Saint Jorioz, France

We are committed to:

. Answer all your queries promptly and accurately

. Pay special attention to your needs and resolve any problems you may have

We always treat our customers fairly the same way we would like to be treated.

At Greenweez, we strive to treat our customers with fairness and to provide responsive and courteous service.